Refund policy

We have a 30‑day exchange‑only policy, which means you have 30 days after receiving your item to submit an exchange request. We do NOT offer cash refunds for orders outside statutory legal requirements.

Exchange eligibility applies only to the two scenarios below:

To start an exchange request, you can contact us at ronnielink666@gmail.com. Please provide photos or videos to show item condition. Please note that items for exchange will need to be sent to the following address: [8102 Fry Rd
Suite A CYPRESS TX TT433]

If your exchange request is approved: ‑ For defects, damage or wrong‑item shipments caused by us: we will provide a prepaid return shipping label and cover return shipping cost. ‑ For non‑quality‑related exchanges: the customer shall bear all return‑shipping fees.

Items sent back to us without first submitting and getting approval for an exchange request will not be accepted.

You can always contact us for any exchange‑related questions at ronnielink666@gmail.com.

Damages and wrong‑shipment issues Please inspect your order upon reception. Contact us immediately via email if the item is defective, damaged or if you receive the wrong item, attach clear photo/video evidence, so that we can evaluate the issue and arrange a replacement.

Exceptions / non‑exchangeable items Certain types of items cannot be exchanged, like perishable goods (such as food, flowers, or plants), custom‑made products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchanges for final‑sale items or gift cards.

About Exchanges Exchange fulfillment is subject to stock availability of the target item. Price differences may apply if you select an item with different value. If the desired replacement item is out‑of‑stock, no cash refund will be provided.

European Union 14‑day cooling‑off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you hold the statutory legal right to cancel or return your order within 14 days, for any reason and without a justification, and you are entitled to a refund under EU consumer law. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Processing for EU statutory returns We will notify you once we’ve received and inspected your EU statutory return. If approved per EU regulation, refunds will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your EU statutory return, please contact us at ronnielink666@gmail.com.